We have been talking for a few weeks about Dynamics 365 Customer Voice and using this to get data into the Power Baseball League. Today we are going to start the Dynamics 365 Customer Voice and Power Automate build!
Keep in mind that the Dynamics 365 Customer Voice data will already be in Common Data Service (CDS) / Dataverse. However, this data is in entities specific to customer voice and separated by question. So we want to move this data into the core entities like Account and Contact.
We talked through some architecture decisions last week. This week, I put our plan into action. I tried to break it down and show you how the data processes through Power Automate to help you understand the process.
Stay tuned next week when I take this a step further and use Power Automate to create the child records and link with the parent record created today!
This is part of the Power Baseball League Series with Kylie Kiser (follow her on LinkedIn, Twitter or her Blog). You can follow the series on the Power Baseball League Series Page and the Power Baseball League YouTube Playlist as they are added.
You can find Kylie’s content at the following: